The solicitation number is HHS-NIH-NIDA-SSSA-NOI-17-802 and the solicitation is issued as a PRE-SOLICITATION, NOTICE OF INTENT, to award a contract on a noncompetitive basis to Tecan US Inc. 9401 Globe Center Drive, Suite 140, Morrisville, NC 27560.
The purpose of this requisition is to purchase a service contract to cover the two installed Tecan Fredom EVO 200 lab robots and the INFINITE 200 PRO plate reader.
INSTRUMENT FREEDOM EVO 200 MCA -- Catalog #1105005155
INSTRUMENT FREEDOM EVO 200 MCA -- Catalog #1209004284
INSTRUMENT INFINITE 200 PRO -- Catalog #1105003773
The period of performance is for 12 months.
The contract must include the following services:
Scheduled one preventive maintenance visit per year including:
Cleaning and greasing
Wear & tear parts (these typically include, but are not limited to, valves, syringes, tips, tip
assemblies, and tubing)
Adjustments
Instrument specific tests as outlined in the Service Manual
Service Report
Travel costs and labor
On-site repairs in case of instrument failure including:
Spare parts (as required)
Travel costs and labor
Service Report
Update installations at the time of scheduled preventive maintenance visits (released for use on the instrument and at the discretion of Tecan are required to be installed on the instrument to maintain reliability, usability and/or safety; upgrades are not included in the coverage of this contract):
Essential Hardware updates
Essential Firmware updates
Essential Software updates
Other included services:
Hotline support (Mo-Fr between 08:00 am and 05:00 pm "local time", excluding statutory holidays)
Services performed by Tecan certified field service engineers or application specialists
General response time 48 hours
Depot repair in case of instrument failure including:
Function check & error analysis
Calibrations & adjustments
Spare parts (as required)
All labor costs
Shipping documents and Tecan outbound shipment cost
Service Report
Loaner instrument may be provided, as available, in the instance that your instrument should need to be sent in for repairs. Loaner is shipped UPS next day.
Other included services:
(Mo-Fr between 08:00 am and 05:00 pm "local time, excluding statutory holidays)
Services performed by Tecan certified service engineers or application specialists