G
INSTALLATION, SERVICE AND MAINTENANCE OF A RIMAGE 6000N. AT A MINIMUM THE VENDOR SHALL PROVIDE:
2 BUSINESS DAY RESPONSE AND ONSITE REPAIR AS NEEDED FOR RIMAGE PRODUCT 6000N
ALL NON CONSUMABLE PARTS AND LABOR, INCLUDING DRIVES AND PRINT HEADS
PHONE SUPPORT (MONDAY-FRIDAY, 9AM-6PM EXCLUDING FEDERAL HOLIDAYS)
2 PREVENTATIVE MAINTENANCE (PM) VISITS PER YEAR
ONSITE SERVICE AND SUPPORT PERFORMED BY A RIMAGE DEDICATED LOCAL FIELD ENGINEER.