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SCOPE OF SERVICES REQUESTED The anticipated services will include but are not limited to the following: Task 1 - Provide backup support to the District’s computers and network’s security This task is to maintain the integrity of the District’s network infrastructure and ensure that it is kept in a state that provides maximum security for District staff to perform their job duties that involve utilizing the District’s IT assets. Specific activities include: • LAN/WAN/vLAN switch and router security hardening • Monitoring/Alerting server, workstations, and network security • Root cause analysis • Anti-Virus monitoring, updates, and threat remediation • Perform annual cybersecurity review and audit • Administer and maintain the District’s network to ensure protection from malicious activities coming in/out of the District’s IT network infrastructure. Respond to all user support requests pertaining to cybersecurity concerns, especially with regards to perceived threats. • Provide cybersecurity on-call support on a 24/7 basis (indicate if a surcharge would apply for after-hours support) and/or during District personnel outage. “After-Hours Support” is defined as hours from 5:31pm to 6:59am PT. • Onsite support staff must have passed a background check. Firms may be asked to provide proof of background checks. Task 2 – Special Projects On an “as needed basis” assist the District with special IT related projects. Specific activities include: • Infrastructure replacements and updates in accordance with District IT replacement policies • New technology consultations • Strategic planning and other IT consulting related sereFktx rERwUhnN Yk cGZrlToT 168654 0 4qJlvices OTHER REQUIREMENTS Service Level – The District requires the following minimum response times. • End-user & general support requests 24-48 hours • Business system/network outages 1-2 hours • Other emergencies (mutually agreed upon) 1 hour • After hour requests 1 hour6716232 quhnMC spUo3pn 13S5wH Lz0QDr

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