MACSQuant Essential Service
Services included:
- Preventive Maintenance Service
- Repair Service
- Technical Support Service 24/5
- Software Update Service
Preventive Maintenance Service
- Two (2) scheduled maintenance visits
- Performance assurance checks
- Functionality and safety checks
- Safety inspections in accordance with all applicable regulations
- Cleaning of operational contaminations
- Cleaning and greasing of mechanical parts
- Examination of all connecting tubes
- Calibration of instrument components
- Optical alignment
- Performance testing with beads
- Testing of components according to Miltenyi SOP BGL-IS-SOP-000015

- Routine inspection and replacement of wearing parts
Repair Service
- Repair of instrument defects
- On-site response time within 2 working days
- Allocation of parts and labor for all necessary repairs
Technical Support Service 24/5
- Interactive telephone and electronic mail support for the purpose of resolving
technical support incidents
- Email and chat support available 5 days a week
- Phone support availability 24 hours a day, 5 days a week
Software Update Service
- Standard device software updates (Operating system and standard applications) are
performed during preventive maintenance to
keep the instrument up to date with the newest software releases

POP Date 11/10/2022 - 11/9/2023