The scope of this Statement of Work (SOW) is to assist in the maintenance, sustainment, support and emergency fixes for critical GPO applications.
The following is a partial list of the applications considered to be with the scope of this SOW;
Provide on-site expertise and analysis to support critical operations
In the event of critical system failure or critical bug fix scenarios the contractor will provide support and key knowledge for deployed applications. This technical information is in-depth knowledge of these critical systems.
Provide a resource for onsite maintenance of GPO applications
The GPO applications require maintenance to maintain peak efficiency and to adhere to GPO policy regarding sustainment. The contractor will provide these maintenance services for and at the discretion/oversight of the GPO management.
Provide a resource for onsite bug fix sustainment operations
GPO applications may require bug fix or emergency corrective actions. The contractor will provide these services for and at the discretion/oversight of the GPO management.