Section A - Solicitation/Contract Form CLAUSES INCORPORATED BY FULL TEXT Fill in blanks: TIN: _________________ CAGE: _______________ DUNS: _______________ Vendor Point of Contact: ______________Phone: ________________ Vendor email: _______________________ Billing/Payment Monthly, Quarterly or Annually in Arrears. Naval Medical Center Contracting POC: Danny Davis Phone: 757-953-2910 Fax: 757-953-5739 Email: [email protected] Product/Services for: Naval Health Clinic Beaufort, SC Moira Moran 843-228-5379 [email protected] Vendor to reference RFQ number N00183-08-T-0092 on all inquires. NOTE: Award will be made on an all or nothing evaluation. PROMPT PAYMENT For Prompt Payment Act Purposes, this contract is: Subject to the 7-calender day constructive acceptance period. Section B - Supplies or Services and Prices ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 12 Months Maintenance Agreement FFP Maintenance agreement for Nortel PBX system for the Naval Hospital Beaufort from 16 April 2008 - 15 April 2009. See section "C" for Statement of Work. FOB: Destination PURCHASE REQUEST NUMBER: N6133708RQTE011 NET AMT Section C - Descriptions and Specifications CLAUSES INCORPORATED BY FULL TEXT NAVAL HOSPITAL BEAUFORT STATEMENT OF WORK TELEPHONE SWITCH MAINTENANCE CONTRACT The Contractor shall provide maintenance services on a Nortel 81C Switch locate at the Naval Hospital Beaufort (NHB). The following maintenance services are required on the system listed above: The contractor shall provide 24/7 monitoring, continuous, 7-day-a week, 24-hour-a-day on all systems. Any alarm on these systems must be checked the moment it occurs, whenever it occurs. Diagnosis and resolution of any problem on a system alarm should be completed within 24 hours. Alarms that cannot be resolved remotely (e.g., a part is needed) should be addressed within the times listed below by a certified Nortel technician. With the information gathered via remote monitoring systems, the technician should be ready to resolve the problem the first time, minimizing visits and downtime. Upon request, priority, out-of-hours service should be provided to resolve minor and major failures. Replacement parts and labor to install them should be covered in the service agreement and should have the correct parts available in the shortest interval possible. Coverage is required for parts and labor as a result of lightening or power surge damage (provided certain electrical requirements are met). The contractor shall provide software maintenance (update/quality protection plan) to ensure reliability through priority notification and proactive corrections to all Avaya systems listed above. All software PEPS (Program Enhancement Package Solutions) for all components comprising the telephone system including but not inclusive to CallPilot, MyCallPilot, Symposium, OTM, any other software additions to include CDR rate tables, etc. for the duration of this contract shall be kept current by the Contractor. Response times: Major Outages 2 Hours Minor Problems 8 Hours or Next Business Day Major Outages are defined as follows: An emergency exists when telecommunications has 20% or more of total stations inoperative, 20% or more of total trunks inoperative, attendant console inoperative, complete failure of any system feature required for call processing and any designations deemed critical by Naval Hospital. Minor Outages are defined as follows: Isolated failures of individual telephones or failure of other hardware components not covered under major outages. As new calls come in - Upon receipt of the call, the technician shall call the customer with the estimated time of arrival to the site. The technician shall dial into the system to determine if the problem can be repaired remotely. If problem cannot be resolved remotely, a technician shall be dispatch to the site. At the completion, the contractor shall notify NHB and give a detailed description to what measures were taken by the technician to complete the repair. All problem located by Contractor that Contractor deems not covered under this maintenance contract shall be discussed with the Contracting Officer, NHB representatives and the Head of the IT Department. All work shall cease until a determination is made as to whether it is covered under the contract. If determined it is not covered, Contractor shall provide a Statement of Work to be performed and an estimate of the cost. Contractor shall not perform any further work until the Contracting Officer has cleared the action. The Government will not be responsible for any billing for services rendered by contractor that does not meet these terms and conditions list herein. The contractor shall provide tier 1 System Maintenance 24/7coverage with 4 hour parts access for disaster recovery for the PBX System, including: Station and Trunk Cards CPU Network Call Pilot Voice Mail MyCallPilot Cables to cross-connect field 110 blocks Modems Digital 3904 Telephones I2004 internet telephones Two analog polycoms Adapters Accessory adapters Power supplies Accessory power supplies CSU/DSU?s 48 Volt battery backup systems with batteries 120 volt rectifier System administration terminal and printer Symposium Express Power failure Transfer Unit OTM systems

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