This requirement is for specialized, labor hour, technical support for entellitrak and iComplaints software products to address issues with the software application operation, data entry, and data reporting which are over and above issues managed by the standard technical support packages. The requirement also includes cost reimbursable travel costs. The period of performance will be for two years consisting of a base year with one option year. The estimated value is $120K ($30K for each of the two products for two years) and $20K travel ($10K for each year).

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