Annual Maintenance:
Performance of services
Expandable parts
Supporting material
Transportation costs
Travelling and accommodation costs
Within the framework of the regular maintenance work and the subject matter of the contract Eckert & Ziegler will inspect the following:
Completeness of the accessories and system
Changes or identifiable damages to the device
Location of the mechanical components
State of the electrical cables and connections
Mechanical ports and connections
Inspection of all assemblies according to the type of maintenance contract (see Appendix A of Service Agreement)
Inspection of supporting materials for completeness and up-to-dateness
Annual inspection of electrical safety:
Within the framework of a technical safety check the following procedures will be performed:
Inspection of the electrical safety according to EN 60602
Complete performance test of the system
Repairs of malfunctions:
Performance of the services
Expandable parts
Supporting material
Transportation costs
Travelling and accommodation costs
The goal of the repairs will be the restoration of full functionality of the system after a malfunction (as per § 3). Depending on the malfunction, the repair can be done telephonically or by a technician at the location.
Two basic types of faults with the functional efficiency are to be distinguished:
Limited functional efficiency
The device can be used for the specified application despite a malfunction, e.g. a disconnected uterine channel:
Total breakdown of the System:
I. Type of malfunction
Limited functional efficiency of the device
Response time
Maximum 7 working days
II. Type of malfunction
Total breakdown of the system
Response Time
Maximum 2 working days, for shipment of replacement parts, the shipment will be made within 24 hours of receipt of notification of malfunction
The response time is the maximum time span between Eckert & Ziegler's receipt of the notification of malfunction and the undertaking of reparations by the Client or the shipment of replacement parts via express shipment (within 24 hours). The acceptance of the notification of malfunction and the execution of the works occurs on all working days during the usual hours of operation: Monday through Thursday 8:30 to 17:00 (CET, CEST; for the United States and Canada) and Friday 8:30 to 16:00 (CET, CEST; for the United States and Canada).
The vendor responses must demonstrate their expertise/experience in providing the services described above. Please note that failure to specifically demonstrate capability to provide the required services in your response to this sources sought/market survey may affect the Government's review of industry's ability to perform these services. The vendor's response shall be in sufficient detail to allow the Government to assess the capability of your firm.
The vendor response shall also include any other specific and relevant information related to the requirements of this project that will enable the Government to determine the capabilities of the company to perform the specialized requirements described in this synopsis. Interested organizations must demonstrate and document in any response submitted, to this sources sought/market survey extensive experience with and the ability to perform all of the specialized requirements elsewhere described.
This notice is a market survey and is for information and planning purposes only and does not commit the Government to any contractual agreement. THIS IS NOT A REQUEST FOR PROPOSALS. The Government will not award a Purchase Order or Contract based upon Vendor responses to this announcement. The Government shall not assume any costs for preparing or submitting any information in response to the sources sought/market survey or the Government's use of the information. Any proprietary information should be clearly identified as "Proprietary Information."
Vendors must send written capability responses by 9 AM, January 25, 2013 to the Contract Specialist at the following e-mail address: [email protected]. For any questions, please contact the Contract Specialist - Ms. Rieka Plugge at (301) 496-1199.