The purpose of this Request for Information (RFI) is to search for qualified vendors capable of meeting the Department of Veterans Affairs requirement DSS Clinical Notes Template (CNT) and Doc Manager Software Applications license and support renewal. The NAICS code for this effort is 541519. The period of performance is expected to be a one (1) twelve-month base period. This is a request for information only. This is not a solicitation announcement. Please submit a brief technical capabilities statement if interested to David Gabrysiak, Contract Specialist at [email protected] through 12 noon EST, September 16, 2011. STATEMENT OF WORK A. GENERAL INFORMATION 1. Title of Project: DSS Clinical Notes Template (CNT) and Doc Manager Software Applications license and support renewal. 2. Scope of Work: The contractor shall provide twelve (12) months of development and maintenance support of DocManager and Clinical Note Templates (CNTs), including client access licenses (CALs) for newly acquired software developments, upgrades, and updates during the past contract year. Regular updates and released versions will be supplied quarterly, and technical support will be available to sites with setup difficulties and/or error messages; including software application training as is already provided. The contractor shall provide DSS Premium Support Services to Miami and Orlando, Florida locations 3. Performance Period: The period of performance is twelve (12) months from date of award. 4. Type of Contract: This is a firm-fixed-price delivery order (DO) issued against the National Aeronautics Space Administration (NASA) Solutions for Enterprise Wide Procurement (SEWP) IV contract vehicle. 5. Inspection and Acceptance: FOB - Destination. 6. Place of Delivery: Delivery to: VISN 8 Field Office Bay Pines VAHCS Grounds 10,000 Bay Pines Blvd St. Petersburg, FL 33744 VISN 8 Field Office VA Medical Center 1201 NW 16th Street Miami, FL 33125-1693 VISN 8 Field Office VA Medical Center 5201 Raymond Street Orlando, FL 32803 VISN 8 Field Office VA Medical Center - WPB 7305 N. Military Trail West Palm Beach, FL 33410-6410 VISN 8 Field Office VA Medical Center 10 Casia Street San Juan, FL 00921-3201 B. REQUIREMENTS The contractor shall provide twelve (12) months of development and maintenance support of DocManager and Clinical Note Templates (CNTs), including client access licenses (CALs) for newly acquired software developments, upgrades, and updates during the past contract year. All DSS Docmanager and CNT applications are currently residing and installed on VISN 8 DSS servers. The contractor shall provide DSS Premium Support Services to include: o Working directly with end-users to address their issues with licensed DSS products o Configuring licensed DSS products to meet the customer's and/or end-user's needs o Representing the customer as subject matter expert of any DSS product and site configuration for internal meetings, new installations, and end-user activities o Advising customer on issues involving any DSS product's infrastructure requirements including hardware, bandwidth, and best practices o Documenting changes made to the configuration of any server which hosts a DSS product o Providing notification of all issues that may impact usage of any DSS product o Availability of live reports for the customer including: - Summary of tickets opened for any DSS product for the last 30 or seven days - Summary and detail of changes made to any server hosting a DSS product for the last 30 or seven days - Summary of tickets currently open and those closed in the past seven days for any DSS product - Summary of known issues impacting the site along with their status and expected release date if available o Implementing DSS product-specific maintenance plans o Installing scheduled quarterly updates for all DSS products All required deliveries shall be made within thirty (30) calendar days of receipt and processing of the delivery order to the VISN 8 Field Offices. Line item Quantity Part Number Description 001 5 Ea. DocManager Large Hospital Ltd License with 4 scanner client licenses - covers Bay Pines, Miami, Orlando, San Juan, W. Palm Beach 002 3 Ea. CNT Suite Ltd Lic. Large Hospital - covers Bay Pines, Miami, W. Palm Beach 003 12 Mo. Premium Support Services On-site Technical Service Servers and Work Stations (Miami, Orlando) - Premium - Premium Support Services, projected for 12 months, 2 days per month (192 hours for each site) Work performed and billed on a monthly basis. 004 24 Ea. Premium Support Services - Travel C. INFORMATION SECURITY CONSIDERATIONS: The Certification and Accreditation (C&A) requirements do not apply and a Security Accreditation Package is not required. VAAR- 852.273-75 "SECURITY REQUIREMENTS FOR UNCLASSIFIED INFORMATION TECHNOLOGY RESOURCES" is not applicable. The staff who provide maintenance and support do not have access to any VA systems and/or data, nor are they on site at a VA facility All VA sensitive information shall be protected at all times in accordance with local security field office System Security Plans (SSP's) and Authority to Operate (ATO)'s for all systems/Local Area Networks accessed while performing the tasks detailed in this PWS. D. CONTRACT ADMINISTRATION The Contracting Officer (CO) named herein will maintain the contract administration functions for this contract. After award of the contract, all inquires and correspondence relative to the administration of the contract shall be addressed to the attention of the CO and the Contracting Officer's Representative (COR), as follows: Contracting Officer (CO) Name: Sharon Fernandes Address: Department of Veterans Affairs Office of Acquisition and Logistics Technology Acquisition Center 260 Industrial Way West Eatontown, NJ 07724 Phone: (732) 440 - 9760 Email: [email protected] Contracting Officer's Technical Representative TBD

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