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The City of Long Beach (City), Technology and Innovation Department (TID) is requesting proposals from interested and qualified firms to provide a Customer Relationship Management (CRM) solution to manage interactions and relationships with its citizens. The City is interested in procuring a Software as a Service (SaaS) CRM solution. Executive sponsorship for this project is the office of the CIO. The Mayor and City Manager are actively supporting this initiative. Proposals shall be submitted electronically. For any questions on how to submit your proposal, please contact the Buyer, Soey Kol at 562-570-6123, [email protected]. Or you can contact PlanetBids at 818-992-1771 for vendor support. Note: E-Bids are sealed and cannot be viewed by the City until the closing date and time. If you need to withdraw your proposal, you may do so any time before the RFP deadline, by going back into the system and selecting “withdraw”. All questions must be submitted in writing and emailed to [email protected] attention Soey Kol with the RFP number in the subject line of the email message.

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