The Indian Health Service (IHS) is seeking a state-of-the-art centralized, systematic, safe, and reliable Internet and Microsoft Windows-based credentialing platform that enables the Agency to standardize medical staff credentialing and privileging processes to include managing provider enrollment for multiple regions that have multiple facilities, both hospital, ambulatory and treatment centers. To accomplish this, IHS requires a contractor to support the planning, acquisition, and implementation of a Commercial-Off-The-Shelf (COTS) Credentialing Management Solution (CrMS). The contractor shall recommend and propose a software solution based on an optimal business process that maintains and automates a decentralized credentialing and privileging process at 24 hospitals and a large number of ambulatory facilities, with centralized management and verification capability. IHS will continue to require all federally managed IHS Areas to use a single COTS software system, with a seamless transition from the existing MD-Staff system to the proposed technical solution offered in response to this solicitation. This shall include all training, technical support, installation helpdesk support post-implementation, any required change management, and end-user optimization plans deployed as part of the comprehensive solution.

This solicitation is a Request for Quote (RFQ) using FAR Part 12 and FAR 13.5 procedures.  The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2023-02.  The North American Industry Classification System (NAICS) code for the proposed acquisition is 513210 Software Publishers, or comparable NAICS.  Product or Service Code (PSC) 7030 Information Technology Software or comparable PSC.

See attached RFQ