State Bid

Last Updated on 12 Jul 2021 at 4 AM
RFP
Denver Colorado

CC&B 2.8 Upgrade RFP

Solicitation ID CC&B 2.8 Upgrade RFP
Posted Date 12 Jul 2021 at 4 AM
Archive Date Not Specified
NAICS Category
Product Service Code
Set Aside No Set-Aside Used
Contracting Office Not Specified
Agency Denver Water
Location Denver Colorado United states
Point Of Contact Not Available
Denver Water utilizes Oracle Utilities Customer Care and Billing (CC&B) for billing, customer relationship management (CRM), and work management. Denver Water requires a CC&B software upgrade from version 2.5 SP2 to version 2.8 with post-upgrade support services. This is a technical upgrade, in that the upgrade is not driven by a business need. There are new features and functionality which Denver Water might use at some later date, but the driving reasons for the upgrade are to stay current with CC&B, maximize availability of Premier Support, allow upgrades to supporting applications such as browsers, version of Weblogic, version of Oracle DB, version of Linux OS, etc. The following project objectives have been identified: Upgrade to CC&B 2.8 ensuring that custom code works. This is a technical upgrade; the only changes to the application will be due to the solution no longer working like it does today. Restore premier support for CC&B. Generally, Denver Water is seeking a Vendor to perform all aspects of the following Work: Technical consulting and services to upgrade CC&B application: i) Work with Denver Water to identify, review, and determine impact of changes between v2.5 SP2 and v2.8 ii) Refactor custom CC&B Java code, compile, and happy-path test iii) Perform and troubleshoot online testing of the base product iv) Perform and troubleshoot online and batch performance testing Technical support through the warranty period post-implementation and the project close phase System issue escalation support throughout life of project For more information and solicitation documents please go to Rocky Mountain E-Purchasing System.
Bid Protests Not Available

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