Ref: VA-786-11-RQ-0040 Subject: VA NCA Customer Satisfaction Survey The Department of Veterans Affairs, National Cemetery Administration (NCA) is soliciting offers under Solicitation VA-786-11-RQ-0040 to contract using the MOBIS schedule for vendor services to review and administer the NCA Customer Satisfaction Survey which is sent to next of kin and funeral directors. This contract is being sought for a base period - February 1, 2011 through December 31, 2011 and two (2) option years through December 31, 2013, if exercised. Please provide all required documentation and information. Evaluation criteria for award, as well as details and specifics of this requirement, is provided in the solicitation. This procurement is being acquired through use of FAR Part 8. It requires a current GSA MOBIS Contract. Please ensure that the contract number and expiration date is included in your submittal. Responses to the solicitation are due January 18, 2011 (2pm). Please respond to John M. Carlock ([email protected]) with any questions.

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