Symmetry-Ingenix (#49): One each, PC Software package with access to Episode Treatment Groups (ETG), Episode Risk Group (ERG), and Pharmacy Risk Group (PRG): WNDWS, Annual Contract - from date software received to 12 months after. Technical Services: The contractor, without additional charge to the customer, shall provide a technical support number and E-mail for purpose of providing user assistance in the implementation of the software. Software Maintenence: Services shall include the following: Maintenance for ETG/ERG/PRG software includes technical support conducted over the telephone or electronically to help solve specific problems with installation or use of the software updates, new releases and fixes which the institute makes available to its general customer base for the version of the software licensed. The first 12 months of the license for server or user based software includes maintenance at no additional charge. The total period of performance will be from date the software is received till 365 days thereafter.

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