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The primary emphasis of the front desk clerk is to greet and assist both walk-in and telephone customers, assist customers with basic questions regarding Military & Family Readiness Center (M&FRC) programs/resources, ascertain the nature of the call or visit, direct clients to the appropriate program manager, schedule clients for classes, and provide complete and clear information that addresses most routine or procedural issues. The front desk improves overall personnel readiness by providing access to information resources such as computer access, telephones and scanning/copying capability. In addition, the front desk clerk will work with respective M&FRC personnel to ensure quality customer service. Please email Danielle Hunziker and 2d Lt Evan Eschenburg with responses to the sources sought. This is not a soliciation.